Privacy Policy
This Privacy Policy describes how Snugpetmat (referred to as “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from snugpetmat.com (the “Site”).
For the purposes of applicable data protection legislation, the Data Controller responsible for your personal data is snugpetmat.com. We are committed to safeguarding the privacy of our visitors and customers in the United Arab Emirates, Europe, and the United States.
- PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:
Identity Data: Name, billing address, and delivery address.
Contact Data: Email address and telephone number.
Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
- HOW WE USE YOUR PERSONAL INFORMATION
We use the personal information that we collect generally to fulfil any orders placed through the Site. This includes:
Processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations.
Communicating with you regarding your transactions.
Screening our orders for potential risk or fraud.
Providing you with information or advertising relating to our products, where aligned with the preferences you have shared with us.
- SHARING YOUR PERSONAL INFORMATION AND PAYMENT PROCESSING
We share your personal information with trusted third-party service providers to assist us in operating our business and delivering our services to you, strictly as described above.
Payment Processing
All financial transactions on our Site are processed securely through our designated third-party payment gateway, Stripe. In order to process your payments, we transmit your transactional data to Stripe. Stripe handles, stores, and processes this information in accordance with its own privacy standards and the Payment Card Industry Data Security Standard (PCI-DSS).
We also use industry-standard analytical tools to help us understand how our customers use the Site. You can read more about how your data is processed by reviewing the respective privacy disclosures of these operational infrastructure providers.
Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our legal rights.
- DATA RETENTION
We maintain structural schedules to ensure that personal data is not retained for longer than necessary for the purposes for which it was collected.
Order and Transaction Data: We retain information related to your purchases for a period of six (6) years following the date of the transaction. This retention timeframe is mandatory to satisfy our statutory legal, accounting, tax, and regulatory compliance obligations across the United Arab Emirates, Europe, and the United States.
Communication Records: General enquiries and customer support correspondence are retained for up to two (2) years to ensure consistency in our customer care services.
Analytical Data: Log data and web analytics are retained for a brief operational period, typically not exceeding fourteen (14) months, after which the parameters are automatically deleted or strictly anonymised.
- YOUR LEGAL RIGHTS
Depending on your geographical location, you possess specific legal rights concerning your personal data:
Europe (GDPR)
If you are a resident of Europe, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or erased. You also have the right to object to, or request the restriction of, certain processing activities, or to request data portability.
United States
If you are located in the United States, you have the right to request access to the specific pieces of personal data we have collected about you, request the correction of inaccurate data, and request the erasure of your personal data, subject to certain legal exceptions (such as the maintenance of financial transaction records). We do not engage in the sale of consumer personal data to third parties for financial or material consideration.
United Arab Emirates (PDPL)
In accordance with UAE Federal Decree-Law No. 45 of 2021, residents have the right to access their personal data, request data transfer, rectification, or erasure, and restrict or object to processing under specified legal thresholds.
To exercise any of these rights, please contact us using the formal contact details provided below.
- DATA SECURITY
We implement commercial and technical measures designed to protect your personal information against unauthorised access, alteration, disclosure, or destruction. While we employ rigorous, industry-standard protocols to protect our systems and consumer data, no method of transmission over the Internet or electronic storage can be characterised as entirely impenetrable. Consequently, we maintain appropriate procedures to manage potential data incidents in compliance with international regulatory frameworks. - CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to exercise your data rights, please contact our compliance desk using the details below:
Brand Name: Snugpetmat
Website: snugpetmat.com
Address:
فيلا رقم 629 – ملك محمد خليفه علي بو عديل المهيرى – بردبي – ام سقيم الاولى
Phone:
+971 600525553
Email:
mat@snugpetmat.com